Orders are shipped within 3-5 business days of purchase unless your items states it's a pre-order. Orders are shipped via USPS priority or first class depending on weight and usually arrive between 2-5 business days. IF PRE-ORDER ITEMS ARE ORDERED WITH IN STOCK ITEMS, ALL ITEMS WILL SHIP TOGETHER WHEN THE PREORDER ARRIVES UNLESS SEPARATE SHIPPING IS CHOSEN AT CHECKOUT!
We are not responsible for delays in shipping, lost or damaged items, or products marked "Delivered" by USPS. All orders will receive a tracking number once the order has been shipped. If tracking states that your order has been delivered, it is YOUR responsibility to contact USPS and file a claim if necessary. If a package is lost or stolen, we are not responsible for refunding or replacing merchandise.
Please make sure your address is entered correctly. We will resend packages returned to us for this reason at the customers expense.
We have most of our preorders made to order. Please note the ETA provided is just that, an "estimated time of arrival". Although items typically come in the estimated time frame, delays can sometimes occur during the production or shipping process. Custom made preorders are final sale. By ordering a preorder item, you agree to accept these terms.
Return items MUST be postmarked within 5 days of receiving your order. No refunds will be issued, only store credit. Store credit will be issued via a code sent to your email within 1-2 business days after receiving your return. You will then enter this code at checkout of your next purchase. Merchandise must be in original condition, including original packaging and tags attached. Items must be odor free. Items that smell of laundry detergents, cigarette smoke, etc can not be resold so cannot be accepted. Return shipping and handling is the customer’s responsibility and shipping charges on the original purchase will not be credited back to you. You may return to us via the carrier of your choice, but we recommend obtaining tracking on your package. All SALE merchandise, jewelry and all special orders are Final Sale and cannot be returned. We reserve the right to reject any item returned to us. Any items that appear to have been worn, altered, have had the tags removed or are received by us after the return period will be returned to the customer at the customer’s expense.
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.
Before sending any merchandise back please send an email to firstname.lastname@example.org for return shipping address & any further instructions.
Once an order has been placed, the order cannot be canceled and items cannot be removed from the order.